Frequently Asked Questions

Please read our FAQ before sending us a message.

How long will my order take to arrive?

All Kayman Beauty orders are fulfilled within 2-3 business days. As soon as you get your confirmation email with the parcel’s tracking code, standard shipping takes about 4 to 9 business days to deliver your parcel depending on your location. 

Please note that during holidays, new product launches and busier seasons, shipping is subject to delay.

What shipping method does Kayman offer?

Our standard shipping method is by NinjaVan courier, which usually arrives within 2-4 days business days. 

Can I cancel my order?

Once the order has been processed, you will receive a confirmation email from us. Therefore, it is impossible to cancel your order as we already processed your order.

Are prices negotiable?

No. Prices are fixed and final.

How do I contact customer services?

You may WhatsApp us at +60 14-317 6065 or +60 17-295 1196

Customer Return Policy

Customer must inform the Kayman team within 5 days after received the items. This applies ONLY if the items are incorrect, damaged or defective. Unfortunately, we do not offer refunds and return if a product didn’t work out for you.

International Shipping

Currently we only ship to the following countries at their respective shipping rate.

Hong Kong                         183hkd
United Kingdom               34ps
Australia                             53aud

International delivery will take approximately 3-5 working days.

Should there be any custom duties and taxes incurred, the buyer agrees to fulfil the costs.