Frequently Asked Questions
Please read our FAQ before sending us a message.
How long will my order take to arrive?
All Kayman Beauty orders are fulfilled within 1-3 business days. Once it's shipped, a confirmation email containing your parcel's tracking code will be sent to the email address that you use to sign up. You can expect your order to arrive within the times provided below. Please note that these are estimates, not guarantees.Standard shipping via Ninja Van. Estimated to arrive within :
- 1-3 business days (West Malaysia)
- 3-5 business days (East Malaysia)
What shipping method does Kayman offer?
Our standard shipping method is by NinjaVan courier, which usually arrives within 1-5 business days.
Can I cancel my order?
We process orders as quickly as possible. Once the order has been processed, you will receive a confirmation email from us. Therefore, it is impossible to cancel your order as it has undergone processing.If you wish to cancel or make any similarly (very) urgent request, please contact us via Whatsapp at +60 12-460 0892 within 1 hour of placing your order.We can assist you most quickly if you include your changes or edits in the message. However, as we cannot make any changes once your order is shipped or during peak seasons. We cannot guarantee these requests will always be accommodated.
Are prices negotiable?
No. Prices are fixed and final.
How do I contact customer services?
You may contact us via WhatsApp us at +60 14-317 6065 or +60 12-460 0892 for a prompt reply.
Customer Return Policy
Any order/product issues must be reported to the Kayman Beauty team via social media DM, Whatsapp or email ([email protected]) within 5 business days from its delivery date. We take full responsibility for damaged/defective products.Returns and/or refunds are ONLY offered for brand new, unopened items that are incorrect, damaged or defective. Items that have been opened may be denied a refund or exchange.Skincare is a very personal journey. Thus, we do not offer refunds and/or return if a product didn’t work out for you.
Due to the recent events of CoVid-19, we are only able to ship to Singapore at the moment. The shipping rate to Singapore is 8SGD (flat-rate). International delivery will take approximately 3-7 working days & are shipped via Ninja Van.Should there be any custom duties and taxes or any additional charges incurred, the costs must be fulfilled by the receiver.We’re trying our best to expand international shipping. Stay tuned for updates on our Instagram @kaymanbeautyhq & Twitter @kaymanbeauty.